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Shipping & Returns


Shipping Information:

We offer Free Discreet Shipping on all of our products, we use UPS, FedEx and USPS, to ship orders in discreet plain brown boxes that are very tightly sealed. The discreet plain brown boxes do not mention what is inside or who it is from.

We currently ship to the U.S. and Canada. We have shipping warehouses in California, Colorado, Michigan and New Jersey, so that we can deliver your products to you in 1 - 5 days. We ship all orders within 24 hours and we email you a tracking number. 


As soon as you place your order you will receive an order confirmation e-mail and we will send you a tracking number once your package leaves the warehouse to the e-mail address that you provided during checkout. 

We also ship to UPS pick up locations where you can pick your products up and to P.O. Box addresses.

Your billing statement will also be discreet and appear only as MSF SHOP. If your credit card is declined, please make sure the billing address matches your credit card or you can also call your bank. 

Refunds and Returns: 

We offer a free 30 days return policy, because of the personal nature of our products, refunds are permitted if there was an error made by us when we shipped the items or if the items are defective. 

Please do not attempt to return your product without contacting us first, you can email us at [email protected] and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

When ordering products from our website, it is your responsibility to choose the correct item(s). By making a purchase from us you are confirming that you fully understand all the terms and conditions stated here and also agree to all terms and conditions. 

For sanitary purposes, all sales are final. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. We ask that you please return the items in their original packaging within 30 days to the address you receive from us. Items returned without original packaging will not be refunded. If you have any further questions or problems, please email us at [email protected]

Please note, as part of the return process, if the returned item is found to be in perfect working condition, a 20% restocking fee will be applied.

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[email protected] | Order now or call (562) 758-0739